Date posted: 2025.06.19.
We receive, collect and store any information you enter on our websites or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet, geo-location information, device unique identifier, e-mail address, password, computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications, physical billing address, payment method and transaction details), comments, feedback, product reviews, recommendations, and personal profile. We may collect information about connected third party accounts (such as the email or username for a connected PayPal, Google or Facebook account).
Un-identified and non-identifiable information relating to a visitor or un-identified user, which may be collected automatically via the use of services. Such information does not enable us to identify the visitor or user from whom it was collected. Such information collected by us mainly consists of technical and aggregated usage information, such as browsing and click-stream data, heatmaps, scrolls, device information, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring and exit pages, timestamps, etc.
We collect information which you provide us voluntarily. For example, when you register to our services; when you place orders; when you submit or upload such information as you use any of our services; and/or when you contact us directly by any communication channel (support tickets, emails, phone calls, in-person meetings).
We collect information through your use of our services. When you visit our websites or use our services, register a user account, edit your profile and upload information to it, we will usually collect and record such uses, sessions and related information, either independently or with the help of third-party services as detailed in the section below.
We and our affiliates, partners and service providers (such as marketing, analytics, and customer support service providers) may use cookies, pixels, and similar technologies for analyzing usage, understanding how our users interact with our websites and services, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual, device specific and/or in an aggregated form.
We collect such non-personal and personal information for the following purposes:
FindYourFrog visitors’ and users’ personal information may be collected, processed and stored by us and our authorized affiliates and service providers in Europe (United Kingdom, Germany, Hungary) and in the United States of America.
Our partners, affiliates and service providers that store or process your personal information on our behalf are each contractually committed to keep it protected and secured.
We may partner with service providers, to complement our own services. These include hosting and server co-location services, communications and content delivery networks, data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, analytics, e-mail distribution and monitoring services, marketing services, and our legal and financial advisors.
Such third party services may receive or otherwise have access to our visitors’ and users’ personal information and/or users-of-users’ personal information, in its entirety or in part – depending on their roles and purposes of their services, and may only use it for such purposes.
Our services may contain links to other websites or services. We are not responsible for such websites’ or services’ privacy practices.
Where we believe the law requires us to do so, we may disclose or otherwise allow access to your personal information, with or without notice to you.
We may use your personal information to contact you with promotional content. If you do not want to recieve such content, you may notify us any time or follow the “unsubscribe” instructions embedded in our communications.
We may also contact you with important information regarding your use of our services, including billing and maintenance, sending you warnings and reminders regarding late payments, or notify you about material changes in our services. You must make sure to always receive such messages, and so you are not able to opt out of such communications, except by ending your contract with us.
You may access, receive a copy of, update, amend, delete, or limit the use of your personal information.
When accessing your personal information, we may ask you for additional information in order to confirm your identity. We reserve the right to charge a fee where permitted by law, for example if your request is excessive or unfounded.
You have the right to file a complaint with your local supervisory authority for data protection, but we recommend that you contact us first.
If you wish to receive a copy or the personal information you have stored with us, or want to amend or delete such information, please contact us via our contact page.
We will make all reasonable efforts to act on your request promptly, subject to legal and other permissible considerations.
We may retain your personal information for as long as your user account is active, as indicated in this privacy policy or otherwise needed to provide our services.
We may continue to retain such personal information even after you deactivate your user account and/or cease to use our services, as necessary to comply with our legal obligations, to resolve disputes regards our users, to prevent fraud and abuse, enforce our agreements and/or protect our interests.
Where your personal information is no longer required, it will be securely deleted.
We may update this Privacy Policy to reflect changes in our evolving services. If we make material changes (as decided in our sole discretion), we will notify you using one of our notification methods prior to the change becoming effective.
Headings are provided for convenience only, and in no way defines or explains any section or provision hereof, or legally binds any of us in any way.
You can contact our data protection officer via our contact page.